Welcome to the Horizen Support Page.
Find the info you need to keep your Mac & PC healthy & connected here!
Some of the information is a bit dated. Massive revamp coming eventually...
hardware & software setup list - generic
Do's & Don'ts
---and more to come soon!
Here are the basic Internet settings for Horizen
|Phone number bank for modem access
|| 03 8866 3800
cache server (http & ftp)
||Not required at present
|Modem initialisation strings
||AT&F or AT&F1
(check your modem manual)
||CTS & RTS (DTR) - for 14.4K & faster
|Mobile support phone number
||0414 888 563 (8:30am till late)
|Public ftp site
Passwords (initially) and usernames are
in lowercase. Passwords can be changed via the Eudora change password
menu command. Unlike most servers this does not change your password
that you use when you log in to get access to the Internet.
If you have a domain name with Horizen a special setup must be
used and I will use the following example to illustrate how to
Assume your username is bloggs and
you have a domain name of acme.com.au your email address
would be -
As far as the Horizen mail server is concerned
the primary domain name is horizen.com.au, so when we are setting
up a sub domain you must still include the primary domain name
as used above
You need the following prior to connection to your service
provider & the Internet -
1) Computer with recommended 32Mb RAM (Power Mac) 16Mb RAM (68K)
and 20Mb of free hard disk space.
2) 14.4K or preferably 28.8K/33.6K/56K modem & correct cable.
3) Connection to a phone line.
4) Internet software with the standard Mac network software installed
on your computer.
5) Correct software setup (phone no's, modem speed & settings,
IP addresses, account details, program settings, etc.).
6) A service provider account.
l usually recommend installing the latest software version and
updates available relevant for your Mac at the time of your setup.
Internet software comes in a wide variety of flavours that is
continually being updated. If you upgrade everything all the time
you will spend half your life updating things. Remember the old
adage if it aint broke don't fix it. This is especially important
with regards to the PCI model Macs or new model Performa's. Get
the latest updates from the downloads
page. If you have a Power Mac get the fat or native version. If
you have a 68K Mac use the fat or 68K version. To save space and
download time install the version applicable to your cpu only.
There are many programs available l have just listed a collection.
l recommend and use -
This software varies so often and versiontracker
does the best job of keeping links to the latest software and
I recommend (and use) the latest versions
MS Outlook Express
What to do when it doesn't work and l can't connect -
1) Check all cables and make sure
the modem is turned on (l mean it - this is the number one cause
of connection failure )
2) What is PPP doing -
·does it get past the MacTCP or TCP/IP stage (check MacTCP,
TCP/IP or network software settings)
·can you hear the modem dialling out (what is your phone
line doing - is it available?)
·can you hear the other end ringing (is the other end connected,
have you dialed the right number?)
·is the other end answering (is their modem turned on?)
·can you hear the modems establishing a connection (is
the server turned on?)
·can you see PPP trying to log in your account session
(are your account details right?)
All of the above need to happen in the exact order listed above.
Several other things can also can go wrong - with varying degrees
·Is your system software installed correctly?
·Is your system software corrupt?
·Is your network and file sharing software?
·Is your hard disk in need of repair? (They don't last
forever after all!)
Do's & Don'ts
1) Play around, explore, have fun.
2) Stick to one or two programs at a time. Learn one before moving
onto the next.
3) Read the Internet
4) Become familiar with Eudora, Netscape and Fetch (if nothing
5) Change your password regularly (use a mixture of upper and
lowercase with numbers).
6) Learn about search engines on the Web. See Yahoo
7) Create your own home page on the Web.
8) Buy some magazines about the Internet (local and international).
9) Do become familiar with as much as you can. You don't need
to be an expert, but a little information can go a long way.
1) Don't be slack with security of information. Keep your
password a secret. Treat it like your credit or bankcard PIN.
2) Be careful when giving your credit card number over the Internet
- security issues here are about to be solved
3) Don't upload copyright information or programs.
4) Careful with pornography around minors. It's easy to find and
if you can - so can they. Common sense supervision is all that
is really required. The scare mongers exaggerate the issues here.
5) Don't get frustrated if something won't work. Sit back and
think about it. Read the notes later in this guide also.
6) Don't forget to shutdown PPP after you have finished your session.
Secure means to do financial transactions over the Internet will
probably be available some time in 1997 according to the experts
- only a few sites are secure.
General Trouble Shooting
Restart Sequence (after a crash
1) Force quit program (if this works continue what you were doing)
2) Force restart (if still crashed after step 1, if OK after restart
3) Restart holding the shift key down until "Welcome to Macintosh,
Extensions Off" message
appears (if this works then the offending CDEV or init needs to
be found and reloaded,
removed or updated)
4) Start from the Disk Tools floppy or installation CD for this
5) Run a diagnostic program (Norton Utilities 3.51 is the latest)
to fix the problem/s
6) Reload the System software (by overlaying the existing System
7) Reload the System software (independant - disable the old System
8) Reformat the hard disk and reload the System software and programs
from original disks
9) Take the machine in for some professional help
It is often an art to know when your Mac has frozen/crashed as
opposed to being off busy doing something. When in doubt wait
a minute or so and then if there is still no response restart
or force quit. Failing to find the default printer or having a
network problem are two typical causes of freezes that aren't
Tricks of the Mac Trade
Force Quit (the current program only) Command option esc
(used when your program freezes)
Force Restart Command control restart (used when the Mac
freezes and Force Quit fails)
Extensions Off shift (on startup only) (your first option
when your Mac wont restart without crashing)
Force Start from Remote SCSI device Command option shift delete
(on startup only) (used to force start from System CD when
your hard disk has crashed)
Force Start from System CD (new Macs only) c
Force Eject Floppy Command shift 1 (use as required)
Zap Parameter RAM Command option p r (on startup only)
(used when certain types of system errors occur)
Rebuild the Desktop Command option (on startup only) (should
be done every month or so depending on the amount of use your
hard disk gets)
General Hints & Tips on Problems
If the Mac has crashed very badly sometimes the keyboard restarts
don't work. In this case press the hardware restart button located
somewhere on the Mac (usually on the front panel). If in doubt
and nothing else works turn the power off. You will only have
lost work done after your last save.
If the Mac gives other than its normal chime or plays a tune on
startup then something is seriously wrong and you probably cannot
fix it no matter what you do. In this case call on your tech support
Norton Utilities Disk Doctor (always try to use the latest version)
will fix many problems associated with disk and file corruption.
It can also sometimes recover accidently deleted files (although
the quicker you act the better).
You will get best results if you start up from a remote startup
disk with Disk Doctor on it, turn file sharing off from the Sharing
Setup control panel or make AppleTalk inactive from the chooser.
Using a stand alone Mac with a printer you will normally be pretty
reliable. Your reliablity generally goes down when you -
1. Connect to a network
2. Buy a new computer
3. Use the Internet
4. Run overloaded system folders with lots of fonts, control panels
5. Least need it.
So have you backed up your valuable data lately? Have you even
tested your backup by doing a trial restore?
Apple's Systems 7.5.x & newer create bloated system folders
all by itself without any help from other programs. Many of the
files it installs are not required check out MacinTouch
out to see what you need.
Did you know that if you set your default display font to geneva
or espy sans 9 point - you can read the text on screen more easily.
Apple spent a fortune on working out which fonts are best for
ease of viewing on computer screens. l'm willing to take their
Try setting the menu bars to text only. This is useful if you
have a smaller screen as you save display area.